FAQs

What is Kids’ Candor?

Kids' Candor is the first bilingual (English/Spanish) program made for parents and caregivers that provides ready-to-use tools and guidance to educate and promote human interaction through games and activities for kids from birth until preschool.

How does Kids’ Candor work?

Kids’ Candor is a unique membership. Sign up to be a member of Kids' Candor and each month you and your child will receive a bilingual (English/Spanish) kit with games, original music, materials, toys, and easy-to-use guide cards to optimize the time you spend together. In addition, Kids’ Candor members will have access to download materials and music available in our store. See also “For what ages is Kids’ Candor appropriate?” in FAQ.

What kind of preparation do I need?

None. Kids' Candor is guided solution, eliminating the time spent researching or looking for materials – enabling parents to spend more quality time with their children. No planning is needed- we'll take care of it!

We only speak one language at home. Do I need to be bilingual?

No. Kids' Candor is a fully bilingual Spanish/English educational solution, which introduces young children to both languages, yet you (the parent/caregiver) don’t have to know both languages.

For what ages is Kids’ Candor appropriate?

Kids' Candor educational modules are specifically crafted for the child’s age and development stage. We designed five stages that take into consideration the developmental skills and learning objectives for each age group.

 0 – 6 months (6 kits)

 6 – 12 months (6 kits)

 1 – 2 years (12 kits)

 2 – 3 years (12 kits)

 3 – 4 years (12 kits)

How do I contact Kids’ Candor?

If you have specific questions that are not answered here you can send us a message from the Contact Us page, or send us an email at customerservice@kidscandor.com. We will get back to you as soon as we can. Usually within a 24 hour period.

How can I share feedback, ideas, or comments?

We are happy to hear from you. Send us a message through our Contact Us page, or send us an email at customerservice@kidscandor.com.

Where does Kids’ Candor ship to?

Kids' Candor ships educational kits anywhere in the United States. If you are out of the US, send us a message (customerservice@kidscandor.com) and we will get back to you with shipping cost and timing.

What if I don’t want to commit to a monthly subscription?

Monthly subscriptions may be cancelled at anytime without penalties. You can also shop for an Educational Module Trial kit or for specific Kids' Candor original items at our store.

What if I am not satisfied with the kit I received?

Monthly subscriptions and items from the store can be returned if the items are unused, unopened, and not damaged. For a full refund returns should be made within 30 days of purchase. The customer is responsible for shipping costs. Before you return items we recommend contacting us at customerservice@kidscandor.com

What is the return policy?

Monthly subscriptions and items from the store can be returned if the items are unused, unopened, and not damaged. For a full refund returns should be made within 30 days of purchase. The customer is responsible for shipping costs. Before you return items we recommend contacting us at customerservice@kidscandor.com

What’s available in the Kids’ Candor Store?

In the Kids' Candor Store you will find an assortment of Kids' Candor original educational materials, including bilingual CDs, flashcards, games, downloadable music, etc.

Each month we will add new materials and music. Check often or sign up for our newsletter to receive updates.

How much is the shipping cost for orders and how long does it take?

Shipping costs are included in monthly subscriptions. Shipping charges on items from the store vary depending on the items' size and weight. 

What do you offer as gift options?

We have gift cards available. GIFT CARDS

You can also purchase a Single Kit or a 3 Month Subscription. 

You can also purchase any subscription or item and have it shipped somewhere else. If you like, we can include a personalize note for the recipient. Just let us know. 

Do you offer gift-wrapping?

Our monthly kits come in the Kids' Candor box which already looks like a present. If you would like to include a message, we will be happy to add a card with your message on it.